New Belgium's Customer Service Team Policy

New Belgium's Customer Service Policy

At New Belgium, we are proud to be a Human-Powered business, and that includes all of us on the Customer Service team!

At the heart of our customer service philosophy is a commitment to genuine, respectful, and positive interactions. We strive to provide thoughtful support to every customer and expect the same respect in return.

We maintain a zero-tolerance policy toward language that is vulgar, hateful, or threatening. In such cases, we reserve the right to withhold a response based on the context and tone of the message.

Thank you for helping us create a respectful space! We look forward to hearing from you soon.

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