When can I expect to receive my order? Do
you offer expedited shipping?
While we don’t offer expedited shipping, orders are packed
and shipped within 3-5 business days and generally arrive 2-3 days after that.
Business days are Monday through Friday, excluding these holidays:
New Year's Day
Martin Luther King, Jr. Day
Earth Day
Presidents Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Veteran’s Day
Thanksgiving Day
Day after Thanksgiving
Christmas Eve
Christmas Day
Due to the high volume of orders during holidays and sales, orders may take up to 5 business days to ship.
How much does shipping cost?
Shipments under $60 ship with UPS, and rates are automatically calculated at checkout. Shipments of orders
costing $60 or more ship for free. See the final cost at checkout before
completing your order.
What payment methods are accepted?
We currently accept payment with any major credit card as well as PayPal, Shop Pay, Apple Pay and Google Pay.
Can you ship to a PO
Box?
We partner with UPS and FedEx for shipments, so, unfortunately, we can’t deliver to PO Boxes at this time.
Can you ship internationally?
While we don’t offer
international shipping on our website, we can sometimes make an exception on a
case-by-case basis. You can submit a General Question to the Customer Service team through our Contact Page, and we’ll see what we can do.
Sorry, not at this time. But it's
possible in the future so stay tuned.
Once your order has left
our facility, you will receive an email with a link to track the package!
Can I change/cancel
my order?
Your order may be
modified or canceled up until the time your shipment confirmation has been
generated and sent to you. If you need
to do so, reach out to us through our Contact Page using the
Online Merchandise form.
Can orders be returned or exchanged?
We want you to love your New Belgium gear! If
you’re not happy with a product and it has not been washed or worn, it can be
mailed back to the address listed at the bottom of the packing slip within 30
days of purchase.
- Please include a note that explains whether you'd like to
return the item or exchange it for another size.
- Customers are responsible for
return shipping costs and should use a service with tracking to ensure we
receive your return.
- If you have requested a refund, the amount refunded will
include any taxes paid on the original purchase but will not include any
shipping costs paid on the original purchase. Refunds are issued to your
original payment form and may take up to 10 days to reflect.
- If you requested an exchange
New Belgium will pay the shipping cost of the replacement item.
Can I return goods
purchased in brewery gift shops online?
Items
purchased online can only be returned to the online store and will not be
accepted at our brewery locations and vice versa.
If I return an item,
how long will it take for me to get a refund?
Assuming the item
returned is still in new and good condition, you can expect a refund to be
processed within 5 days of us receiving your return package. Refunds may take up to
10 days to reflect.
Who can I contact if
I have a question about my order?
The "Online Merchandise Questions" form on our
Help Center Contact Page will connect you with a member of our customer service team for any order questions you have.